Frequently Asked Questions

Everything you need to know about your GSI Outdoors order.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Please visit our returns portal to initiate a request and receive a prepaid shipping label.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.

How do I care for my GSI Outdoors apparel?

To maintain the quality of your gear, we recommend machine washing on a cold, gentle cycle and tumble drying on low heat. Always check the specific care label on your garment.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer support team.